FAQ

HOW DO I PREP FOR USE OF JADE GEL PRODUCTS?

The correct preparation of the natural nail plate is vital to promote the longevity of our products, we recommend only dry prep, this includes cuticle work, file and shape of free edge and then gently buff the shine off the natural nail with a 180 grit file, wipe with pure acetone only to remove any dirt and oils, DO NOT let your client touch their nails after this has been done as this will put back any oils you’ve just removed, and could cause service breakdown, we recommend only using Jade Gel bases as all our products work as a system to promote longevity of the treatment provided to your client. As with any system its best to use 1 brand rather than multiple.

ARE YOUR GEL POLISHES SOAK OFF?
Most of our gel polish colours are soak off, just use pure acetone to soak them, we recommend before soaking to file off any top coat first to allow for the acetone to properly penetrate the gel polish, 10-15 mins should be enough for this to be removed. OR you could try our Magic Removal Gel. Just apply a thin layer and wait 10 mins.

CURING TIMES – HOW LONG SHOULD I CURE JADE GELS FOR?
This will depend entirely on your own lamps capabilities, we recommend if using a 48 watt LED lamp, colours can be cured in as little as 30 seconds, base coats 30 seconds and top coats 30 seconds, these timings are just a guide and will depend on your own lamp.

MY GEL POLISH IS GOING HARD IN THE BOTTLE WHY?

Gel Polish is light sensitive. If the product is placed near a window or under a light it may cure in the bottle over time. Be sure to store your gel polish away from sunlight, in a dark place or a drawer. Do not put it in a refrigerator as this will cause the gel to thicken, store at room temperature. Keep bottle well away from you nail lamp, always replace the lid tightly between uses during manicure process.

KEEP OPEN BOTTLES AWAY FROM UV/LED LAMP stored in a dark place at room temperature.

WHY IS MY GEL POLISH CHIPPING?

Jade Gel Polish should be slightly flexible and last up to 3-4 weeks . If it is chipping prematurely, this indicates something went wrong in the application process, be sure to follow our application instructions carefully for a longer lasting manicure when you re-apply.

WILL JADE GEL POLISH DAMAGE MY NAILS?

No but damage could occur if you are too aggressive when buffing during the prep or removal process. Make sure you buff your natural nails carefully.

Important:
1. Avoid skin contact. If redness or other adverse reactions occur, discontinue use immediately.
2. Keep tightly sealed. Keep out of sunlight. Keep out of reach of children.

ARE YOUR GEL POLISHES CRUELTY FREE AND WHAT DOES THAT MEAN?
All of you gels are Cruelty Free! It means that our products are NEVER tested on animals. They are also VEGAN.

WHAT DOES IT MEAN THAT YOUR NAIL POLISHES ARE 9-FREE?
All our nail polishes are made without 9 harsh ingredients linked to toxicity. Formaldehyde, toluene, DBP, formaldehyde resin, camphor, xylene, ethyl tosylamide, parabens, and acetone

WHAT ARE THE INGREDIENTS IN YOUR GELS?                                            

Our gels contain DI-HEMA TRIMETHYLHEXYL DICARBAMATE, HEMA, BIS-TRIMETHYLBENZOYL PHENYLPHOSPHINE OXIDE, HYDROXYCYCLOHEXYL PHENYL KETONE & CI77492 Our removal gel contains POLYACRYLIC ACID, CELLULOSE, ETHANOL  & 2,2',2" NITRILOTRIETHANOL

WHEN WILL MY ORDER BE POSTED?
All standard orders have a processing time of 1-3 working days. As soon as it is shipped, you will receive an email form your chosen shipping company.

DO YOU SHIP INTERNATIONALLY?
Yes, please find the shipping cost at the checkout page.

WHAT PAYMENT METHODS DO YOU ACCEPT?
All major payment providers including, Visa, Mastercard, PayPal etc