Terms & Conditions

Welcome to www.jadeuk.co.uk. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

Pricing

- We reserve the right to change prices at any time without prior notice.

- Once an order has been dispatched, it cannot be cancelled.

- Goods are not sold on a sale or return basis.

Delivery

- We aim to dispatch all orders within 1–3 working days, though during peak periods dispatch may take up to 5 working days.

- Delivery times may vary and cannot be guaranteed due to external factors beyond our control.

- If a package is refused or undeliverable and must be re-shipped, the original delivery charge will be added again to cover our administrative and transport costs.

- Jade UK and any of our shipping couriers do not accept liability for any consequential losses resulting from delivery delays.

Returns & Refunds

All Sale Items Are Final.

Please note that all SALE items are non-refundable and non-returnable.

We may accept returns in exceptional circumstances (duplicate amounts) for an EXCHANGE only, provided the following conditions are strictly met.

a) You must contact us within 24 hours of delivery at jadeuk.info@gmail.com

b) Condition: Items must be returned in perfect, unused, and resalable condition, with original packaging fully intact. Used products including any opened or tested gel polish cannot be refunded under any circumstances.

c) Packaging: Returned items must be securely packaged. We are not responsible for items that are damaged in transit due to poor packaging and such items will not be eligible for a refund.

d) Return Shipping Costs: Return postage is the responsibility of the customer. Jade UK does not cover return shipping costs unless the item is confirmed to be faulty.

Claims for Damaged Goods

Any claims relating to damaged goods must be submitted to jadeuk.info@gmail.com within 24 hours of delivery.

- Claims made after this timeframe will not be accepted.

- Please retain all packaging as this may be required for inspection by the courier.

Liability

- Jade UK is not liable for any indirect, incidental, or consequential loss or damage arising from the use or misuse of our products.

- We reserve the right to cancel any order and issue a full refund in the case of errors or stock issues.

Amendments

We reserve the right to update or modify these terms and conditions at any time without prior notice. The latest version will always be available on our website.