We reserve the right to amend prices without prior notice. Cancellation of an order after despatch cannot be accepted. Goods are not sold on a sale or return basis.

We aim to despatch goods within 24 hours from the time they are ordered (subject to payment and business working days). Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control. Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the due amount, in order to cover our administrative costs and additional transportation costs. Neither Jade UK, Royal Mail or Fedex will accept claims for consequential losses due to late delivery.

Claims arising from damage to goods in transit must be brought to the attention of Jade UK in writing within 24 hours of receipt of goods. Claims made outside this time limit will not be accepted.

All SALE items are NON REFUNDABLE. In exceptional circumstances, we accept returned goods but only if the following conditions are met:

a) When returning items, make sure they are securely packaged. We cannot refund goods damaged in transit if items are poorly packaged.

b) The item must be in perfect resalable condition with any packaging still intact. Any Gel Polish that has been used will not be refunded.

c) A request must be made to the company within 7 days of receipt of goods.

d) No returned goods will be accepted unless a returns authorisation has been agreed. You must include the information requested in the package.

e) For your own protection please obtain a proof of postage/ receipt from the carrier as Jade UK accepts no responsibility for lost parcels sent by you.

f) Jade UK will not be responsible for any postage costs.

Return Address: 

Jade UK

16 Upton Road


BN13 1BU

United Kingdom

The above terms and conditions are an integral part of every sale and Jade UK reserve the right to alter them at any time, without prior notice.